80 Castleton | Templepatrick | BT39 0AZ

Practice Policies

Patient Consent and Medical Records

From the age of 16, patients are legally entitled to control access to their own medical records. This means that parents, guardians or any other third party cannot view or discuss a patient’s records without the patient’s consent. Patients aged 16 and over can choose to give permission for others to access their information if […]

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Access to Health Records

If you require copies of your medical records please download and complete the Subject Access Request form below and return it fully completed and signed to the surgery. Under GDPR regulations please allow up to 20 working days for your request to be processed. Please be aware that under GDPR all third party information will

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Confidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances: To provide further medical treatment for you e.g. from district nurses and hospital services. To help you get other services e.g. from the social work department. This requires your consent.

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Privacy Statement

Privacy Notice The practice complies with General Data Protection Regulation and Access to Medical Records Legislation. We hold your medical record so that we can provide you with safe care and treatment. We will also use your information so that this practice can check and review the quality of the care we provide. This helps

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Comments and Complaints

As a Practice the Doctors and staff strive to give our patients the best possible standard of care. We value our patients’ comments and suggestions on the service we provide so please let us know your thoughts. The Surgery has its own complaints procedure. If you have a reason to complain please contact our Complaints

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Updating Your Contact Details

Changing your Contact Details with the Surgery Please complete the form below to update your contact details with us, we can then update our records. We will require proof of name or address changes, so please bring this with you on your next visit to the practice. Please Note: Fields marked with an * are

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Over The Counter (OTC) Medications Policy

The right medicine for you Community Pharmacists Templepatrick Policy for Prescribing over the counter medications. Promotes self-care for minor conditions and self-limiting illnesses Advises patients that medicines on the list below should be purchased by the patient from community pharmacies or supermarkets and will no longer be prescribed for minor or self-limiting conditions Advises patients

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Chaperone Policy

Patients are encouraged to ask for a chaperone, if required, at the time of booking their appointment wherever possible. All staff are aware of, and have received appropriate information in relation to the surgery chaperone policy. All formal chaperones understand their roles and responsibilities and are competent to perform that role The chaperone policy is

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